Refund and Returns Policy

Effective Date: November 5, 2026

This Refund and Returns Policy applies to all purchases made through the official e-commerce platform of Ipso Facto SARL, accessible at www.ipsofactosarl.com, for our full collection of stylish coasters and desktop essentials that fit every corner of your home and office desk, bringing subtle beauty to the small daily scenes you touch all the time. We prioritize clear, fair transaction terms for every customer who shops with us to refresh their daily desk space, and this document outlines all standardized rules for return, exchange, and refund processing for our thoughtfully designed coasters and everyday desktop living goods. Our core principle explicitly states that ‌we do not offer standalone, item-only refunds without product return for any completed order, under no circumstances‌. All partial or full refund requests will only be processed after the purchased item is successfully returned to our designated warehouse and passes our quality inspection verification. If you have any questions about the terms outlined in this policy, you can contact our customer service team anytime via email at lumeri@ipsofactosarl.com, or reach us by phone at +352 2740 4620, or send correspondence to our registered address at 5 Rue du Château d’Eau, L-3364 Leudelange, Luxembourg.

1. Eligibility for Return

All customers are entitled to submit a return application within 30 calendar days from the date you successfully receive your ordered reliable, well-crafted little pieces that turn every casual coffee break, focused work moment, and quiet desk time into a small, pleasant ritual you look forward to. To make a valid return request, you must meet the following criteria:

  • The returned product must be in its original, unused, undamaged condition, with no signs of wear, scratches, stains, or improper handling after delivery, and must retain all original factory packaging, labels, and accessories that came with the item.
  • You must provide the original order number, the delivery confirmation receipt, and clear photos of the product’s intact condition when submitting your return application to our support team.
  • Custom personalized products that are engraved, printed, or modified specifically per your exclusive requirements are not eligible for return, unless the items arrive with confirmed manufacturing defects or shipping damages caused by our logistics partners.

We strictly do not accept any requests that only ask for full or partial refunds without the actual return of the purchased products. Even if you report minor issues that do not affect normal use of the desktop essentials, we will never process a standalone refund to your payment account, and will only offer eligible exchange or official return arrangements once the goods are sent back to us.

2. Return Process

To initiate a valid return request, please follow the clear steps below:

  1. Contact our customer service team via lumeri@ipsofactosarl.com within the 30-day return window, state your order number and the specific reason for your return, and submit the required photos of the product and packaging for our preliminary verification.
  2. Our support team will review your request within 2 working days, and send you a formal confirmed return authorization number, plus the detailed address of our designated return warehouse. Please note that returns sent back without an official return authorization number will not be accepted by our warehouse team.
  3. Pack the product securely with all original packaging and accessories included, write the provided return authorization number clearly on the outside of the shipping parcel, and send the parcel back to our designated warehouse address. You will be responsible for covering the full cost of the return shipping fee, unless the return is caused by our confirmed shipping error, where the product you received does not match the item you originally ordered.
  4. After our warehouse team successfully receives your returned parcel, our quality inspection team will conduct a full verification of the product within 3 working days, to confirm that the item meets the return eligibility requirements.

3. Refund Processing Rules

As we strictly prohibit only-refund requests without product return, all refund processing will only start after our team completes the quality inspection and confirms your returned item meets all return requirements:

  • For full eligible return cases, we will process your corresponding refund to the original payment account you used for the order within 7 working days after the inspection approval. The actual arrival time of the refund will vary slightly depending on the processing speed of your payment card issuing institution, which is usually between 3 to 10 additional working days.
  • We will never process any refund application submitted before we receive and inspect the returned product, and we will never approve any requests that ask to keep the product while receiving a full or partial refund.
  • If the returned item is confirmed to have damage caused by improper use by the customer, missing packaging or accessories, or obvious traces of use that affect secondary sales, we reserve the right to reject your return request, and we will send the item back to your provided address at your own cost.

4. Damaged and Defective Goods Handling

If your ordered product arrives with obvious manufacturing defects, or is severely damaged during the shipping process, please contact us within 7 calendar days from the day you sign for the delivery, and provide us with clear photos or short videos that show the defects or damage. Under this scenario, you can choose to exchange for a brand new identical stylish coaster or desktop essential that you originally purchased, or process a standard return with full refund of the entire order amount, and we will cover the full cost of both the return shipping of the damaged item and the reshipping of the new replacement product. We still do not provide standalone refunds for defective or damaged items: you must return the original damaged product to our warehouse first before we arrange the replacement or refund processing.

This policy takes effect on November 5, 2026, and applies to all new orders placed on www.ipsofactosarl.com after this effective date. We reserve the right to update the terms of this policy as needed, and all updated versions will be posted on the policy page of our official website. If you have any questions about any terms in this Refund and Returns Policy, feel free to reach out to our support team anytime for further clarification.