Shipping Policy

Effective Date: November 5, 2026

This official Shipping Policy of Ipso Facto SARL applies to all orders placed through our e-commerce platform www.ipsofactosarl.com, for our full curated range of stylish coasters and desktop essentials designed to fit every corner of your home and office desk, bringing subtle beauty to the small daily scenes you touch all the time. We are committed to delivering your thoughtfully designed, reliable well-crafted little pieces as smoothly, transparently and efficiently as possible, to make sure your casual coffee breaks, focused work moments, and quiet desk time get upgraded into the small pleasant ritual you look forward to without unnecessary delays. If you have any queries related to shipping arrangements, order delivery status or relevant service terms, you can reach our dedicated customer support team anytime via our official contact channels: email at lumeri@ipsofactosarl.com, telephone at +352 2740 4620, or send formal correspondence to our registered physical address at 5 Rue du Château d’Eau, L-3364 Leudelange, Luxembourg.

1. Order Processing Timeline

Every order you place on our website will go through a strict standardized pre-shipping verification process before dispatch, to ensure the products you receive are in perfect intact condition. All paid orders will be processed within 1 to 3 working days from the time your payment is successfully confirmed, excluding weekends and official Luxembourg public holidays. Our team will conduct full quality checks on your selected coasters or desktop living goods, match all items precisely to your order details, pack every piece with shockproof protective material to avoid potential damage during transit, and send a formal order dispatch confirmation email to your registered contact email address as soon as your parcel is handed over to our partnered courier. During peak shopping seasons, new product launch periods or promotional event windows, order processing time may be extended by up to 2 additional working days, and we will notify you in advance via platform announcement or push notification to keep you fully informed of the estimated dispatch schedule.

2. Shipping Coverage and Delivery Timeframes

We currently provide multiple shipping options that cover destinations across Luxembourg, all European Union member states, and a selected list of non-EU international regions:

  • ‌Local Luxembourg Standard Shipping‌: Free of charge for all orders over 30 EUR, with an estimated delivery window of 1 to 2 working days after order dispatch. For orders under 30 EUR, a flat shipping fee of 3.90 EUR will be applied at checkout.
  • ‌EU Regional Standard Shipping‌: A flat shipping fee of 6.90 EUR applies for all orders under 75 EUR, and free shipping is automatically granted for all orders that exceed 75 EUR in total value. The estimated delivery time for this service ranges from 3 to 7 working days after dispatch, depending on the specific destination country’s local courier operational efficiency.
  • ‌International Expedited Shipping‌: Available for customers in eligible non-EU regions, with calculated shipping fees displayed accurately at checkout based on your delivery address and total parcel weight. The estimated delivery timeframe for expedited international service is 7 to 14 working days, excluding any customs clearance processing periods that may apply at your local destination port.
    Please note that all estimated delivery times are reference values for planning purposes only, and unforeseen circumstances such as extreme weather events, local public health adjustments, customs regulatory changes or courier operational delays may extend the actual delivery time slightly.

3. Shipping Tracking and Parcel Management

Once your order is successfully dispatched, you will receive an automatic confirmation email that includes a unique tracking link for your parcel, allowing you to check the real-time location and latest transit status of your package directly via our partnered courier’s official system any time you want. If you find that your tracking information has not been updated for more than 5 consecutive working days, or if the delivery status shows abnormal exceptions, you can contact our customer support team with your order number and parcel tracking ID, and our team will coordinate with the courier immediately to locate your parcel and resolve the issue for you. We highly recommend that all customers inspect the outer packaging of their parcel for visible damage before signing for the delivery. If you notice that the outer box is severely crushed, soaked or torn, you have the right to refuse to sign for the parcel and contact us immediately, so we can arrange a re-dispatch or corresponding follow-up solution for you as quickly as possible.

4. Customs and Import Related Terms for International Orders

For all orders shipped to destinations outside of Luxembourg, any applicable import duties, value added taxes, customs clearance fees or other related administrative charges that may be incurred at the destination country are the sole responsibility of the customer receiving the parcel. We do not include these potential extra fees in the product pricing or displayed shipping fees on our website. We will provide all necessary supporting documentation for customs declaration for your order to ensure a smooth clearance process, but we cannot predict or control the amount of any local import charges that may be applied by your country’s relevant authorities. If you have any questions about the potential import policy for desktop essentials in your region, we advise you to check your local official customs guidelines before placing your order, to avoid unexpected extra costs during the delivery process.

If your parcel is confirmed lost during transit by our partnered courier, we will offer you two optional solutions: either we send you a full identical replacement of all products in your original order, or we process a full refund of the total order amount back to your original payment account, as soon as the official lost parcel confirmation is issued by the courier company. This Shipping Policy comes into effect on November 5, 2026, and we reserve the right to adjust the service terms appropriately to match our operational optimization, with all updated versions published publicly on the policy page of www.ipsofactosarl.com.