Privacy Policy – Ipso Facto

Effective Date: November 5, 2026

Welcome to the privacy policy of Ipso Facto SARL. This document is designed to inform you clearly and comprehensively about how we collect, use, store, disclose, and protect your personal information when you use our e-commerce website www.ipsofactosarl.com, browse our full collection of stylish coasters and desktop essentials, interact with our services, or make purchases of our thoughtfully designed everyday desktop living goods. We prioritize the security of your personal data and strictly comply with all applicable data protection regulations, ensuring that your privacy rights are fully respected and protected as you shop with us to refresh your daily desk space.

1. Introduction and Data Controller Information

Ipso Facto SARL is the registered data controller for all personal information processing activities conducted through our platform. Our full contact details are as follows:

Registered Company Name: Ipso Facto SARL
Official Website: www.ipsofactosarl.com
Contact Email: lumeri@ipsofactosarl.com
Physical Contact Address: 5 Rue du Château d’Eau, L-3364 Leudelange, Luxembourg
Contact Telephone Number: +352 2740 4620

Our store specializes in thoughtfully designed coasters and everyday desktop living goods, made for anyone who wants their small daily space to feel both neat and welcoming. We simply deliver reliable, well-crafted little pieces that turn every casual coffee break, focused work moment, and quiet desk time into a small, pleasant ritual you look forward to. This privacy policy applies to all visitors, registered users, customers, and other individuals who access or interact with our website, and it governs all personal data processing operations we carry out in connection with our desktop essentials e-commerce services.

2. Types of Personal Information We Collect

We only collect personal information that is relevant to providing you with a seamless, secure, and personalized e-commerce experience, and we never gather unnecessary data without your explicit awareness. The categories of personal information we may process include:

2.1 Information You Provide Voluntarily

‌Account Registration Data‌: When you create a user account on our website, we collect your full name, email address, chosen password, and preferred contact preferences. This data allows you to save your favorite stylish coasters and desktop essentials to your wishlist, track your order history, and manage your shipping information conveniently.
‌Order and Transaction Data‌: When you make a purchase of our products designed to fit every corner of your home and office desk, we collect your billing address, shipping address, payment information (including partial payment card details, which are processed through certified third-party payment providers to ensure maximum security), and transaction records. We use this information exclusively to process, fulfill, and deliver your order smoothly.
‌Communication Data‌: When you reach out to our customer service team via our contact email, phone, or the inquiry forms on our website, we collect the content of your messages, your contact details, and any additional information you share with us. This data helps us resolve your questions promptly, address any concerns about our coasters and desktop living goods, and provide you with timely support.
‌Marketing Preference Data‌: If you opt in to receive our newsletters, product updates, and exclusive promotional offers for our new desktop essentials, we collect your consent records and your stated preferences for the type of content you wish to receive, ensuring we only send you information that is relevant to your interest in refreshing your daily desk space.

2.2 Information Collected Automatically When You Use Our Website

‌Device and Technical Data‌: We automatically collect information about the device you use to access our website, including your IP address, browser type and version, operating system, time zone setting, browser plug-in types and versions, and device identifiers. This data helps us optimize our website performance, ensure our platform is compatible with all common devices, and protect our site and your data from unauthorized access.
‌Usage and Browsing Data‌: We collect records of your interactions with our website, including the pages you visit, the products you view in our full collection of stylish coasters and desktop essentials, the search terms you enter, the links you click, the time and date of your visits, and the duration of your stay on each page. This data allows us to understand how users navigate our platform, improve our product display, and deliver more relevant recommendations that help you find the perfect piece to refresh your daily desk space.
‌Cookie and Similar Tracking Data‌: Our website uses cookies, web beacons, and other similar tracking technologies to store small pieces of data on your device. These technologies help us remember your preferences (such as your saved shopping cart contents and chosen language settings), analyze website traffic, and deliver a more customized browsing experience tailored to your needs. You can adjust your browser settings to refuse cookies at any time, though this may limit some functional features of our website.

3. How We Use Your Personal Information

We process your personal information only for legitimate, clearly stated purposes that are directly related to providing you with our high-quality e-commerce services, including:

‌Order Processing and Fulfillment‌: We use your order, shipping, and payment data to process your purchases of our desktop essentials, arrange shipping and delivery, process payments, send you order confirmation and shipping update notifications, and handle returns, refunds, or exchanges in full compliance with our store policies. This ensures you receive your reliable, well-crafted little pieces in a timely manner, so you can start enjoying the subtle beauty they bring to the small daily scenes you touch all the time.
‌Website Functionality and User Experience Optimization‌: We use your technical and browsing data to maintain the normal operation of [www.ipsofactosarl.com], troubleshoot technical issues, improve website performance, and personalize your browsing experience. For example, we may use your product viewing history to suggest matching coasters and desktop goods that align with your taste, helping you discover new items that perfect your desk setup.
‌Customer Support and Communication‌: We use your contact and communication data to respond to your inquiries, resolve after-sales issues related to your purchased products, notify you of important changes to our website terms, service updates, or product recall information if necessary, and provide you with attentive support that aligns with our commitment to caring for your daily desk.
‌Marketing and Promotional Activities (With Your Explicit Consent)‌: If you have opted in to receive our marketing communications, we will use your email address and preference data to send you newsletters, information about new product launches of our desktop essentials, exclusive discount offers, and event announcements. You can unsubscribe from these marketing communications at any time, free of charge, by clicking the unsubscribe link included in every marketing email, or by sending an unsubscribe request to our contact email lumeri@ipsofactosarl.com. We will never send you unsolicited marketing messages without your prior explicit consent.
‌Security and Fraud Prevention‌: We process your personal information to verify user identities, monitor and prevent unauthorized access to our website, detect and block fraudulent transaction activities, and protect the security of our platform, our customers, and our business operations. This ensures that all users can shop on our site safely and confidently.
‌Legal Compliance‌: We may process your personal information when it is necessary to comply with our legal obligations under applicable Luxembourg and European Union data protection regulations, tax laws, commercial laws, and other statutory requirements.

4. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their commercial marketing purposes without your explicit consent. We may only share your personal data with the following categories of third parties, and only to the extent necessary to deliver our e-commerce services to you:

‌Authorized Service Providers‌: We share necessary information with trusted third-party service providers who perform core service functions on our behalf, including certified payment processors that handle your payment transactions, professional logistics and shipping companies that deliver your ordered coasters and desktop goods to your provided address, cloud hosting service providers that store our website data securely, and marketing platform providers that help us deliver our newsletters with your prior consent. All these third parties are required to sign strict data protection agreements with us, ensuring they process your personal information in compliance with applicable regulations and never use it for their own independent purposes beyond the scope agreed with us.
‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by law, court order, or valid official request from a competent government authority. We may also disclose your data when it is necessary to protect our legal rights, safeguard the safety of our users, our property, or the public, and defend against legal claims.
‌Business Transfer Context‌: In the event of a merger, acquisition, full or partial asset transfer of Ipso Facto SARL, your personal information held by us may be transferred to the relevant successor entity. We will require the new management entity to continue to abide by the terms of this privacy policy to protect your privacy rights, and we will notify you in advance if any material changes to the data processing arrangements occur.

5. International Data Transfers

As a company registered in Luxembourg, we primarily store and process your personal information on servers located within the European Economic Area (EEA). In cases where we need to transfer your personal information to a third country outside the EEA, we will ensure that the destination country provides an adequate level of data protection recognized by the European Commission, or we will implement legally valid and appropriate safeguards, such as signing the European Commission’s standard data protection clauses with the relevant recipient, to fully protect your personal data security. If you have any questions about our international data transfer arrangements, you can contact us at any time via our provided contact details.

6. Data Retention Period

We will not retain your personal information for longer than is strictly necessary to fulfill the specific purposes for which the data was originally collected. The specific retention period for different categories of personal information is determined based on:

The requirement to maintain an active user account, for the full duration that you keep your account registered on our website
The need to retain order and transaction records for as long as required to complete the order, fulfill warranty obligations, and comply with applicable tax and commercial record-keeping laws, which usually ranges between 7 to 10 years per Luxembourg regulatory requirements
The need to maintain marketing preference records until you choose to unsubscribe from marketing communications or request that we delete your related data
The necessity of retaining relevant data to resolve potential disputes, enforce our user agreements, and comply with legal obligations that apply to us.

Once the personal information we hold is no longer required for its original intended purpose, we will securely delete, anonymize, or destroy the data in accordance with our internal data security protocols.

7. Your Rights as a Data Subject

Under applicable data protection laws, you have a series of clear rights over your personal information processed by us, including:

‌Right of Access‌: You have the right to request a copy of all personal information we hold about you, and to obtain details about how we process your data. You can submit an access request by contacting us via our official contact channels.
‌Right to Rectification‌: If you find that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct or update that data without unnecessary delay. You can also modify most of your account information directly through the account settings page on our website at any time.
‌Right to Erasure (Right to be Forgotten)‌: You have the right to request us to delete your personal information in circumstances where the data is no longer necessary for the purposes for which it was collected, you withdraw your consent to the processing, or the processing of your data violates applicable laws. We will comply with your erasure request, subject to a small number of exceptions where we are legally required to retain certain data for statutory record-keeping purposes.
‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal data in specific situations, such as when you contest the accuracy of your personal data, when the processing is unlawful, or when we no longer need the data but you require it for the establishment, exercise, or defense of legal claims.
‌Right to Data Portability‌: You have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format, and to request that we transmit this data directly to another data controller, where technically feasible.
‌Right to Object‌: You have the right to object to the processing of your personal information that is based on our legitimate interests, at any time, for reasons related to your particular situation. You also have the unconditional right to object to the processing of your data for direct marketing purposes, at no cost to you.
‌Right to Withdraw Consent‌: If you have previously given your consent to specific processing activities of your personal information, you have the right to withdraw that consent at any time. The withdrawal of consent will not affect the lawfulness of any processing activities that we carried out based on your consent before the withdrawal.

If you wish to exercise any of the rights outlined above, you can submit your request to us via email at lumeri@ipsofactosarl.com, or send your request to our physical address at 5 Rue du Château d’Eau, L-3364 Leudelange, Luxembourg. We will respond to your valid request within one month, in accordance with applicable legal requirements. If you are not satisfied with our handling of your request, you also have the right to submit a complaint to the competent data protection authority in Luxembourg.

8. Data Security Measures

We implement a comprehensive set of industry-standard technical, organizational, and administrative security measures to protect your personal information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include end-to-end encryption for all sensitive payment and personal data transmitted on our website, regular security audits of our system infrastructure, strict access control mechanisms that limit access to your personal data only to authorized employees who need the data to perform their job duties, regular staff data protection training, and secure off-site data backup systems. While we are committed to protecting your personal information to the highest possible standard, please note that no data transmission or storage system can be guaranteed to be 100% secure, and we will notify you and the relevant regulatory authorities immediately in the unlikely event of a personal data breach that poses a high risk to your rights and freedoms.

9. Privacy of Minors

Our e-commerce website and services are not targeted at individuals under the age of 16. We do not knowingly collect personal information from minors under the age of 16. If you are a parent or guardian and believe that your child under the age of 16 has provided us with their personal information without your prior consent, please contact us immediately using our provided contact details, and we will take all necessary steps to delete that information from our systems as soon as possible.

10. Updates to This Privacy Policy

We may occasionally update and revise this privacy policy to reflect changes in our business operations, new service features, or updates to applicable legal and regulatory requirements. When we make material changes to this policy, we will update the “Effective Date” at the top of the document, and post the revised version on a prominent position on our website www.ipsofactosarl.com. We may also send you a notification email to inform you of the significant changes if we have your valid contact information. Your continued use of our website and our e-commerce services after the revised privacy policy takes effect will constitute your acknowledgment and agreement to the updated terms of the policy.

11. Contact Information

If you have any questions, comments, or concerns about this privacy policy, or about how we process your personal information, please do not hesitate to contact us using the following channels:

Company Name: Ipso Facto SARL
Email Address: lumeri@ipsofactosarl.com
Physical Postal Address: 5 Rue du Château d’Eau, L-3364 Leudelange, Luxembourg
Telephone Number: +352 2740 4620

We are always dedicated to protecting your privacy and providing you with the best possible experience as you browse our collection of stylish coasters and desktop essentials, and find the perfect piece to bring subtle beauty to the small daily scenes you touch all the time in your home and office.